Grievance Officer
INIC Communications Private Limited (Instalinks Broadband) · As per TRAI Telecom Consumers Protection Regulations
Your Rights as a Consumer
As an ISP licensed under TRAI regulations, Instalinks is required to maintain a three-level complaint redressal system. We are committed to resolving all complaints promptly and fairly. You may escalate through each level if your complaint is not resolved within the specified timeframe.
Level 1 — Customer Support
Response within 3 working daysFirst point of contact for all service complaints. Reach us via WhatsApp, phone, or email.
Level 2 — Nodal / Grievance Officer
Response within 10 working daysIf your Level 1 complaint is unresolved or unsatisfactory after 3 working days, escalate to our Grievance Officer.
Level 3 — TRAI / Appellate Authority
If Level 2 unresolved after 10 daysIf your complaint remains unresolved at Level 2, you may escalate to TRAI through the Telecom Consumer Complaint Monitoring System (CGPDTM).
Important Notes
- Please quote your account number / mobile number in all complaints for faster resolution.
- Keep a record of your complaint reference number for escalations.
- Complaints submitted via WhatsApp or email are acknowledged within 24 hours during business days.
- Service-affecting issues (outages, no connectivity) are treated with highest priority.
- Billing disputes must be raised within 60 days of the invoice date.
This page is published in compliance with the TRAI Telecom Consumers Protection and Redressal of Grievances Regulations, 2012 and subsequent amendments. · INIC Communications Pvt. Ltd. · UL-VNO ISP Cat-B